Terms & Conditions

This is an agreement between you ("You" / "User") and Zerobiome Labs Pvt. Ltd (hereinafter referred to as the "Company"). These Terms of Use ("Terms") govern your access to and use of https://zerorituals.in/ ("Website"). By accessing and/or using the Website, you agree to be bound by these Terms. The Terms may be updated by the Company from time to time without prior notice.

1. ELIGIBILITY

1.1 The Website is only to be accessed and/or used by persons who are competent to contract under the laws in force in India.
1.2 Notwithstanding the above, Minors (persons below the age of 18 years) may use the Website only under the supervision of or with the consent of a parent or legal guardian.
1.3 By accessing or using the Website, you represent and warrant that you meet the eligibility requirements.

2. ACCOUNT REGISTRATION

2.1 To access certain features and/or place orders on the Website, you may be required to create an account. You agree to:
2.1.1 Provide accurate, current, and complete information during the registration process.
2.1.2 Maintain and promptly update your account information to keep it accurate, current, and complete.
2.1.3 Maintain the security and confidentiality of your account credentials.
2.1.4 Notify the Company immediately of any unauthorized use of your account or any other breach of security.

By creating an account, placing an order, or otherwise providing your contact details through the Website, you consent to receive transactional, service-related and, where permitted under applicable law, promotional communications from the Company via email, SMS, telephone calls, WhatsApp or other lawful electronic means. You may opt out of promotional communications at any time using the unsubscribe mechanism provided or by contacting the Company. Transactional and service-related communications necessary for processing your orders or managing your account may continue to be sent.

3. USER CONDUCT

3.1 You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to:
3.1.1 Violating any applicable laws and/or regulations; and/or
3.1.2 Infringing rights of third parties, including their intellectual property rights; and/or
3.1.3 Posting or transmitting any false, misleading, or fraudulent information; and/or
3.1.4 Engaging in any conduct that disrupts and/or interferes with the operation of the Website.

4. WEBSITE LICENCE

4.1 Subject to these Terms, the Company grants the User a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Website solely for personal, lawful and non-commercial purposes.

4.2 Except as expressly permitted under these Terms, no part of the Website may be copied, reproduced, modified, distributed, sold, licensed or otherwise exploited without the prior written consent of the Company.

4.3 Website Security
The User shall not:

4.3.1 attempt to gain unauthorized access to the Website, servers, databases or connected networks;
4.3.2introduce viruses, malware, ransomware, spyware or any other malicious code;
4.3.3 use bots, crawlers, spiders or automated scripts to scrape, harvest or extract data from the Website;
4.3.4 reverse engineer, decompile or attempt to discover the source code of any part of the Website;
4.3.5 perform brute force attacks, denial-of-service attacks or otherwise interfere with the proper functioning of the Website;
4.3.6 engage in phishing, spoofing, impersonation or fraudulent activity;
4.3.7 send spam or unsolicited communications through the Website;
4.3.8 attempt to bypass or disable any security features of the Website.

5. PRODUCT INFORMATION

5.1 The Company endeavours to ensure that product descriptions, images, colours, ingredients, pricing, availability and other information displayed on the Website are accurate and up to date. The Company does not warrant that product descriptions, images, ingredients, pricing, availability or other content displayed on the Website will always be accurate, complete, reliable or error-free.

5.2 Product images are provided for illustrative purposes only. The actual product, including its colour, packaging, labelling or appearance, may vary slightly from the images displayed on the Website.

5.3 Product Availability
Products displayed on the Website are subject to availability. The Company reserves the right to discontinue, modify, replace or withdraw any Product at any time without prior notice.

5.4 Pricing and Information Corrections
The Company reserves the right to correct any errors, inaccuracies or omissions relating to product descriptions, pricing, availability or other information displayed on the Website at any time without prior notice. Where an order has been placed based on incorrect pricing or information, the Company reserves the right to refuse or cancel such order. If payment has already been received, the Company shall refund the amount received in accordance with applicable law.

The Company reserves the right to limit the quantity of Products available for purchase by any User and to refuse or cancel orders that appear to be placed by dealers, resellers or distributors.

5.5 All prices displayed on the Website are inclusive of applicable Goods and Services Tax (GST), unless otherwise stated. The User shall be responsible for payment of all applicable taxes, duties or other statutory levies in connection with the purchase of Products, which shall be charged in accordance with applicable law.

5.6 Personal Use Only Products purchased through the Website are intended solely for personal, non-commercial use. The User shall not resell, distribute or commercially exploit any Product purchased from the Website without the prior written consent of the Company.

6. INTELLECTUAL PROPERTY

6.1 All intellectual property, including without limitation logos, trademarks, trade dress, text, graphics, images, software, designs, and other content (collectively "Intellectual Property") displayed on the Website are the intellectual property of the Company and its affiliates.

6.2 Any information and the Intellectual Property on the Website shall not be copied, downloaded, reproduced, re-posted, transmitted, displayed, distributed, rented, sublicensed, altered, stored for subsequent use, or otherwise used in whole or in part in any manner without the prior written consent of the Company.

7. LINKS TO THIRD-PARTY SITES

7.1 The links available on the Website, which redirect the User to other third-party websites, are not under the control of the Company and the Company is not responsible for any loss suffered by you and makes no representations or warranties concerning the contents of any linked site and/or any link contained in a linked site.

7.2 The Company provides third-party links only for convenience and the inclusion of any link does not imply endorsement, investigation, or verification by the Company of the linked site. In case the User decides to access any of the third-party sites linked to this Website, the same will be done at the User's own risk and liability.

7.3 The Company reserves the right to terminate any link or linking program at any time. There may be circumstances where access to this Website is provided by a hypertext link located at another website. However, the Company does not make any representations or give any warranties with respect to any information contained in or at these other sites and the Company shall not be liable for any damages or injury arising from the content of these other sites.

8. POLICIES

The following terms (hyperlinked hereunder) are hereby incorporated in these Terms of Use:

8.1 https://zerorituals.in/privacy-policy/
8.2 https://zerorituals.in/refund-and-return-policy/
8.3 https://zerorituals.in/disclaimer/
8.4 https://zerorituals.in/shipping-policy/

9. ELECTRONIC CONTRACT

This document is published in accordance with the Information Technology Act, 2000, applicable rules thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signature.

10. CONSENT TO ELECTRONIC FORM OF THE TERMS OF USE

10.1 The User acknowledges and consents to the electronic form of these terms and conditions of use by accessing this Website and agrees that the Terms of Use, in printed or electronic form, shall be admissible in judicial and/or arbitration proceedings, to the same extent and subject to the same conditions as other documents and records generated and maintained in written form.

10.2 In case the User does not agree to the Terms of Use, the User should not access and/or use the Website.

11. WAIVER

No delay or omission by the Company to exercise any right occurring upon any non-compliance on your part with respect to any of these Terms of Use shall impair any such right or power or be construed to be a waiver thereof. Any waiver by the Company of any of the covenants, conditions, or agreements to be performed by the User shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition, or agreement herein contained.

12. SURVIVAL

The provisions herein dealing directly or indirectly with intellectual property, compliance with laws and regulations, consent of the User, links to third parties, limitation of liability, indemnification, and dispute resolution continue to apply and shall survive the termination or expiration of any relationship between the User and the Company.

13. LIMITATION OF LIABILITY

13.1 The Company shall not be held liable for any losses whatsoever arising from the use of and/or inability to use the Website and/or any of its features for any reason whatsoever, including without limitation any delay or failure or disruption of the content or services delivered through the Website, acts of God, forces or causes beyond its reasonable control, Internet and system failures, changes to or termination of any features on the Website or telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, natural calamities, war, governmental actions, orders of domestic or foreign courts or tribunals.

14. HEALTH DISCLAIMER

14.1 The Products available on the Website are intended solely for cosmetic, skincare and wellness purposes and are not intended to diagnose, treat, cure or prevent any disease, illness or medical condition.

14.2 Information provided on the Website, including product descriptions, ingredient information, blogs, routines, educational content, AI-generated recommendations or other materials, is provided for general informational purposes only and does not constitute medical advice, diagnosis or treatment.

14.3 Users who are pregnant, nursing, under medical supervision, taking medication, or suffering from allergies, sensitive skin or any medical condition should consult a qualified healthcare professional before using any Product.

14.4 Individual results may vary depending on skin type, health condition, lifestyle and other factors. The Company does not guarantee any specific outcome or result from the use of the Products.

14.5 Users are advised to perform a patch test before using any Product and discontinue use immediately if irritation, discomfort or any adverse reaction occurs. Where necessary, appropriate medical advice should be sought. The Company shall not be liable for any adverse reaction, allergy or other consequences arising from the improper use, misuse or use of Products contrary to the instructions provided.

14.6 The User understands that product recommendations by the Company may be provided by relying on artificial intelligence and therefore the suggestions may not be fully accurate. It is recommended that the User consult a dermatologist before deciding to use a product recommended by the Company on the Website. The Company shall not be liable for any loss or damage arising from reliance upon AI-generated product recommendations.

15. INDEMNIFICATION

The User hereby agrees to indemnify the Company from any and all losses, claims, liabilities and expenses (including reasonable legal fees) arising out of or relating to the User's use of the Website (including but not limited to the display of the User's information on the Website) and/or from the User's breach of any of these Terms and/or the policies mentioned in Clause 8 hereinabove.

16. FORCE MAJEURE

16.1 The Company shall not be liable for any delay, interruption or failure in the performance of its obligations under these Terms where such delay, interruption or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, floods, earthquakes, fires, pandemics, epidemics, war, terrorism, civil unrest, labour disputes, strikes, lockouts, governmental actions, changes in law, embargoes, cyberattacks, internet or telecommunications failures, power outages, supply chain disruptions, or any other event beyond the reasonable control of the Company.

16.2 During the continuance of such Force Majeure event, the Company's obligations under these Terms shall remain suspended to the extent affected by the Force Majeure event, and the Company shall resume performance as soon as reasonably practicable after the event ceases.

17. TERMINATION

17.1 The Company reserves the right to terminate your access to the Website, and/or certain areas or features of the Website, at any time without assigning any reason and with or without notice to you.

17.2 The Company also reserves the right to take down the Website without any prior notice or explanation. The Company further reserves the right to limit, deny and/or provide different features to different Users of the Website, and/or to change any or all of the features of the Website and/or introduce new features without any prior notice to Users.

17.3 The Company reserves the right to terminate the membership or subscription of any User temporarily or permanently for any of the following reasons:

17.3.1 Engagement in illegal activities/transactions; and/or

17.3.2 Breach of any provisions of these Terms of Use, including but not limited to Clause

3.1 of these Terms of Use; and/or
17.3.3 In case the User is involved in unauthorized access, use, modification, or control of the Website database, network or related services.

17.3.4 Any unauthorized creation, generation, modification, alteration, hosting, displaying, uploading, publishing, transmitting, storing, updating, sharing or otherwise disseminating or modifying synthetically generated information ("SGI") as defined under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which is uploaded on the Website. Where such creation, generation, modification, alteration, hosting, displaying, uploading, publishing, transmitting, storing, updating, sharing or otherwise dissemination or modification of such SGI is in contravention of any law in force, then the User who is responsible for such non-compliance may be liable to penalty or punishment under the provisions of any applicable law including but not limited to the provisions of the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, the Protection of Children from Sexual Offences Act, 2012, the Representation of the People Act, 1951, the Indecent Representation of Women (Prohibition) Act, 1986, the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, and the Immoral Traffic (Prevention) Act, 1956.

17.3.5 Fraud Prevention
The Company reserves the right to suspend or terminate any User account, refuse service, cancel any order or restrict access to the Website where it reasonably suspects fraudulent activity, misuse of promotional offers, suspicious payment activity, chargeback abuse or any other misuse of the Website.

18. DISPUTE RESOLUTION

Any dispute and/or differences in interpretation of and/or in relation to the Terms of Use and/or the usage of the Website shall be governed by the laws of India and shall be subject to the sole jurisdiction of the appropriate court(s) in Chandigarh, India.

Any dispute or difference, whether relating to interpretation or otherwise, arising out of or in connection with these Terms or the Policies, shall be referred to a sole independent arbitrator appointed by mutual agreement of the parties. The arbitrator's decision shall be final and binding upon the parties. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Chandigarh.

The Company shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trademark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.

For disputes relating to orders outside India, the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time, and applicable international arbitration principles shall apply. The seat and venue of such arbitration shall be Chandigarh.

19. CESSATION OF OPERATION:

The Company may at any time, in its sole discretion and without advance notice to You, cease operation of the Website and distribution of the Products.

20. ENTIRE AGREEMENT:

These Terms constitute the entire agreement between the User and the Company and supersede all prior agreements relating to the subject matter hereof.

If any provision of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, such provision shall be deemed to be superseded by a valid, enforceable provision that most closely reflects the intent of the original provision, and the remainder of these Terms shall continue in full force and effect, unless otherwise specified herein.

The Company’s failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.

21. CONTACT US:

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding the products or the Website.

Zerobiome Labs Pvt. Ltd.
Address: 337, Phase-2, Business & Industrial Park, Chandigarh, 160002
Customer Care: +91 7087080011
Email: care@zerorituals.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST