Effective Date: 25 June 2026
Introduction
Zerobiome Labs Pvt. Ltd. (“Company”, “we”, “our”, or “us”) places the highest importance on the security and privacy of personal information. This Privacy Policy outlines the policies and procedures regarding the collection, usage, disclosure, and dissemination of information. By visiting the Website located at www.zerorituals.in and any associated mobile or digital platforms, or using our services (“Services”), users acknowledge and agree to the terms of this Privacy Policy.
ZERO RITUALS is a brand owned and operated by Zerobiome Labs Pvt. Ltd. Zerobiome Labs Pvt. Ltd. acts as the Data Fiduciary and is responsible for the collection, processing, storage, and protection of Personal Information collected through the Website and Services.
This Privacy Policy demonstrates our commitment to protecting privacy and personal information. By using the Website, users expressly consent to the collection, use, and disclosure of personal information in accordance with this Privacy Policy.
By confirming acceptance of this Privacy Policy (through the means provided on the Website), using the Services, or otherwise providing information, users agree to the practices and policies described herein. Users consent to the collection, use, and sharing of information as described in this Privacy Policy. If the Services are used on behalf of another individual (such as a child) or an entity, the user represents that they are authorized to accept this Privacy Policy on behalf of such individual or entity. The Website is intended for use by adults. Where required by applicable law, parental or guardian consent will be obtained before collecting Personal Information relating to a child.
If this Privacy Policy undergoes any changes, users will be informed. To remain aware of updates, users are encouraged to review this policy periodically.
Information may be received from various sources, including but not limited to:
- Registration for the Website and Offerings through a user account (“Account”)
- General use of the Offerings
- Third-party websites and services
By using the Offerings, users consent to the collection, transfer, storage, disclosure, and other uses of information as described in this Privacy Policy.
This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when using or accessing the Offerings. It also covers the treatment of any Personal Information shared with or received from business partners.
1. Privacy Policy Scope
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to third-party websites, services, and applications (“Third Party Services”) that users may access through the Offerings, or to individuals we do not manage or employ.
While we make efforts to select and facilitate access to service providers with high privacy and security standards, we cannot take responsibility for third-party service providers. Users are urged to carefully review the privacy policies of any Third Party Services accessed through our Offerings.
2. Your Account
When creating an Account, users provide information that may include Personal Information such as username, password, and email address. This information may identify users personally, and by creating an Account and providing such information, users acknowledge that they may not remain anonymous.
We may use contact information to send important updates or information about our Offerings. Users may unsubscribe from non-essential communications, opt out of promotional emails, SMS at any time by following the unsubscribe instructions or contacting us. Users may withdraw consent for marketing communications at any time without affecting their ability to use the Services.
However, we reserve the right to contact users, when necessary, such as for account recovery or security purposes.
Certain features on the Website may require registration and the sharing of additional information, including name, phone number, and payment details. Payment transactions are processed through secure third-party payment gateways. We do not store complete debit card, credit card, or banking information on our servers.
3. Collection of Information
We collect information to provide a safe, personalized, and optimized experience for users. This information helps improve and update our Offerings. We only collect information that is necessary to achieve these objectives.
Information collected may include:
- Personal Information: Name, contact details, email address, billing and shipping address, and payment-related information necessary to process transactions.
- Usage Data: Information about how users interact with the Website and Services, including IP address, browser type, device information, and access times.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience, analyse website traffic, and personalise content. Users may choose to disable cookies through browser settings; however, certain Website features may not function properly if cookies are disabled.
- Third-Party Information: Data received from third-party partners, affiliates, or service providers to support service delivery and analytics.
4. Use of Information
Collected information may be used for the following purposes:
- To provide, maintain, and improve the Offerings
- To personalize user experience and content
- To process transactions and manage payments
- To communicate updates, offers, and service-related information
- To ensure security, prevent fraud, and enforce terms of service
- To comply with legal obligations and regulatory requirements
5. Disclosure of Information
We may share information under the following circumstances:
- With trusted third-party service providers who assist in operating payment gateways, logistics partners, analytics providers, and marketing service providers.
- With business partners, service providers, logistics partners, payment processors, and analytics providers where necessary to provide and improve our Services.
- In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, Personal Information may be transferred as part of the business assets.
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of Zerobiome Labs Pvt. Ltd., its users, or the public.
Personal Information will not be sold, rented, or traded to third parties for marketing purposes without explicit consent.
6. Data Security
We implement appropriate technical and organizational measures to protect Personal Information against unauthorized access, alteration, disclosure, or destruction. We use reasonable security measures, including encryption, secure servers, and restricted access controls, to protect Personal Information. While we strive to use commercially acceptable means to protect information, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
Personal Information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When Personal Information is no longer required, we may securely delete, destroy, or anonymise such information.
8. Cross-Border Data Transfers
Personal Information may be processed or stored by service providers located outside India. Such transfers shall be undertaken in accordance with applicable laws and appropriate safeguards to ensure the protection of Personal Information.
9. User Rights
Users have the right to request information regarding the processing of their Personal Information
- Access and review their Personal Information
- Request correction or deletion of inaccurate or outdated data
- Withdraw consent for data processing (subject to legal or contractual restrictions)
- Opt out of non-essential communications
Requests regarding data rights can be submitted through the contact details provided below.
10. Changes to This Policy
Zerobiome Labs Pvt. Ltd. reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the Website or Services after such changes constitutes acceptance of the revised policy.
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts located in Chandigarh shall have exclusive jurisdiction.
12. Contact Information
In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the name and contact details of the Grievance Officer are provided below. For any questions, concerns, requests, or grievances regarding this Privacy Policy or the processing of Personal Information, please contact us using the details below:
Zerobiome Labs Pvt. Ltd.
Address: 337, Phase-2, Business & Industrial Park, Chandigarh, 160002
Customer Care: +91 7087080011
Email: care@zerorituals.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
By continuing to use the Website and Services, users acknowledge that they have read and understood this Privacy Policy.
